Unit HSC31 Promote Effective Communication for and About...

1. Identify THREE specific aids to communication. Knowledge specification 11 1. Eyes using eye contact can inform the speaker you are listening to them eyes also enable us to read we can communicate with items such as communication boards, pictures. 2. Ears listening attentively show the speaker you are interested in what they are saying. This encourages the speaker to talk more by making them feel you are interested in what they say. We can also improve hearing with hearing aids which help people with hearing problems. 3. Speech is the main aid to communication you should speak clearly and calmly to ensure you are understood. Use the tenant’s language by this I mean use words that will be clearly understood no†¦show more content†¦She will also relay on other people to speak for her. This causes embarrassment at times for her. She will not look at the listener. She will often stand behind her bedroom door to avoid eye contact. Service User B Reasons for difficulties in communicating effectively The main issues for this tenant is written communication the tenant has problems with reading and writing this is due to leaning difficulty that the tenant has. There are also problems at time with verbal communication the tenant’s speech at times is difficult to understand the cause of this is due to again learning difficulties that the tenant has and also issues with his alcohol problem. Resultant behaviour This causes embarrassment at times it also makes the tenant feel frustrated and upset this also means that he will avoid taking to people and spend a lot of time alone. Because of difficulties with reading the tenant also misses appointments because he has not understood the letter he has received and has not asked anybody to help him with it. 7. Give TWO examples of how power can become an issue when communicating sensitive or difficult information to others. Knowledge specification 8d 1. Power in a support relationship can be an issue at times because the tenant sees the worker as having power because they provide the support advice and information that tenants require to live independently. A worker should always be aware of this and give the